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We do not offer replacements or refunds unless there are physical problems with the product.
Should you find the specifications of the product received do not match what you ordered--or should you receive any incorrect items--please provide clear, close-up photos of the defective parts/items. Please include photos of the front, rear, left, right, top, and bottom of the product along with photos of both the package and packaging.
Please send these, together with the order information and a detailed description of the problem, to PREMIUM BANDAI Customer Service within seven (7) days of receiving the product.
Returned items reported late by the merchants, and have cashbacks already credited to the user may lead to deductions in future cashback disbursements to reflect the late merchant adjustment.
Cashback/points will be awarded in 60-90 days.
