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Robosen has a 14-day return policy for products without defects and a 30-day return policy for products with defects or issues, starting from the day you receive your item.
To be eligible for a return, your item must be in the same condition that you received it, unused, with all original packaging, components, accessories, and documents. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@robosen.com.
If your return is approved, we’ll send you a return shipping label, along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right. For replacement, please reach out to us within 30 days if the product is damaged in transit, does not match the original description, or has performance issues.
We will notify you once we’ve received and inspected your return, and let you know if the refund is approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days.
